Support
NS01 User Guide
Setting up your lamp
Unpack the lamp, fit the cotton shade, plug in the USB-C cable, and use the front-mounted dimmer to turn the ambient light on. Press the spotlight control to extend the reading beam.
NS01 Care & Maintenance
Dust the body with a dry cloth. The fabric shade must be hand-washed to avoid shrinkage. Do not machine wash or tumble dry.
Frequently asked questions
When will my order ship?
We typically ship orders within 1-2 business days unless expedited shipping is selected. Tracking information is sent by email once the order is on its way.
Can I return my order for a refund?
Read our Returns & Refunds policy.
My order arrived damaged. What should I do?
Please contact us immediately using the form on this page so we can fix the issue. Include photos of the packaging and the product.
How do I clean the fabric shade?
The fabric shade must be hand-washed to avoid shrinkage. See the care notes on the Support page before washing.
How big is the lamp?
The lamp dimensions are 18" (46cm) H x 6" (15cm) W x 6" (15cm) D.
How bright is the LED?
The NS01 uses a high-quality CREE warm-white LED rated at 340 lumens, 3000K, with a Color Rendering Index (CRI) of 80.
How much power does the lamp use?
Because it uses a single LED, the NS01 uses only a single watt of power.
How long is the power cord?
The NS01 comes with a USB Type C cord that measures 6 ft. long, but any length USB-C cord can be used instead.
Does the NS01 have a battery?
No, there is no battery. The lamp is powered directly from an outlet.
Is there a warranty on the NS01?
We offer a 1 year limited warranty on certain parts. See the Warranty page for details.